Please review the below information regarding our office policies and the ways that we handle your healthcare needs. Compliance with clinic policies will help to ensure that you enjoy convenient and comfortable visits.

Same-day appointment for established patients who are ill and call before 9:00 am.

General and preventive medicine for adults.

Pediatric care, including well-child care. Age Limit Applies - Children over the age 12 years only.

Adolescent Medicine

Transgender Medicine

Gynecology Care

Family Planning

Geriatric Care

Immunizations (childhood and adult) and chronic medication injections

Minor surgical procedures, such as skin biopsy or ingrown toenails

Laboratory facilities are conveniently located nearby

Radiological facilities are conveniently located nearby

E-mail communication - due to enormous spam, this feature is temporarily unavailable.

Electronic medical records and laboratory order placement for certain laboratory companies

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Each time that you call the clinic, our staff confirms that our records have your correct daytime and evening telephone numbers as well as your correct mailing address. This will allow our clinic staff and physicians to contact you with test results and appointment information.

At each visit, please bring your insurance card with you and be prepared to pay your co-payment or deductible. Payment is requested at the time of your appointment.

Special Information for New Patients:

Please arrive thirty (30) minutes before your scheduled appointment to complete the registration forms.

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APPOINTMENT CANCELLATIONS
 

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NO CALL / NO SHOW POLICY
 

It is unfortunate that we must have a policy such as this for missed appointments.  However, Dr. Arnecilla takes the time to listen to each patient's concerns.  When a patient fails to call and reschedule then that appointment might have been given to you when you called earlier for an appointment.
NO SHOW CHARGES will be applied to your account when you fail to give at least a 24-hour cancellation notice.
The only acceptable method to cancel your appointment is by calling the office and speaking with the front desk staff or leaving a message on the General Voicemail Box.  Sending an email or fax is not acceptable.

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EMAILS
Unfortunately, we are no longer able to provide this service effectively due to enormous volume of spam email.

CALL THE OFFICE for urgent medical situations - DO NOT USE EMAIL. 

At this time we do NOT accept emails for appointment requests/cancellations or prescription refill requests. 

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TELEPHONE CALLS
All messages are given to the appropriate person as soon as possible, and every attempt is made to return telephone calls during regular working hours. There are times, however, when we cannot answer all calls within the same day they are received.

Please tell us if your call is urgent, or must be returned the same day or by a particular time. Again, so that we might accurately reach you, please confirm your contact telephone numbers (daytime and evening) with our clinic staff.

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TEST RESULTS
Ask your physician how and when you will be notified of test results. It takes approximately 14 days to receive Pap smear results or results of special tests sent out to the reference lab. If you have not heard from the doctor within 7 to 14 days, please call the clinic.

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HANDICAP ACCESSIBILITY
We want to ensure that your visit to our clinic is as convenient and comfortable as possible. There are several handicap accessible parking spaces around all three entrances to the building. The building and surrounding area is a smoke-free environment. All building restrooms and elevators are ADA compliant. The clinic waiting area, restrooms, and examination rooms are ADA compliant as well.

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PRESCRIPTION REFILL POLICY Back to top

AFFM is happy to provide prescription refills for our patients.  Please be aware of our prescription (Rx) refill policy.